Delivery & Returns

Delivery

Delivery Options

  • Free Delivery On Orders Over $50.00
  • $5.00 flat rate for orders under $50.00

Expected Delivery Times

North IslandSouth Island
Delivered in 1-2 business days Delivered in 3-4 business days

Click & Collect

Items in stock will be ready to collected within 1 hour of your order being placed.

Pick up times

8.30am - 5.30pm Monday-Friday 
9.30am - 2.00pm Saturday

Please wait to receive an email stating your order is ready to be collected.

Return Policy

Please note we will not accept returns for any non-faulty item that has been used, and/or had tags removed. We strongly advise all customers to check goods thoroughly upon delivery before removing any attached tags.

  • There is no return or exchange on sale items.
  • There is no return or exchange where the customer has had a change of mind, If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.
  • Spoken Cycles does not accept returns due to normal wear and tear on used items.
  • Wrong Sizes or Not the Right Part Please make sure you contact us first on (07) 827 9484 or info@spokencycles.co.nz.  
  • If you ordered clothing or footwear is the wrong size please send it back to us within 10 days of receipt and we'll happily exchange it for another one in the correct size (if available) or another product of the same value.
  • If you ordered a part for your bicycle without consultation from us, we can exchange the part provided that you pay for the freight to return the incorrect part.
  • If you ordered a bicycle and called us, emailed us, or messaged us determine your size first we will happily exchange for a different size provided it is in stock and available, at no additional charge.
  • Without speaking to or emailing with one of us to determine your size first - we can exchange the bike provided that you pay for the freight to return the incorrect size, and the cost of freighting the replacement bicycle size (provided it is in stock and available. Please note a restocking fee of up to 10% may apply.

Please note, products returned or exchanged must be in a brand new condition with packaging intact and all labels returned with the item(s).

The cost of freight, both for returning the item and sending any replacement, will be the responsibility of the customer. We recommend you use tracked delivery or registered post to return items so as to cover yourself against loss.

Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).

If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps. Spoken Cycles reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged.

  • In the event of an exchange, items are subject to product availability.
  • Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.

Damaged Goods

If the goods are not of acceptable quality we will meet our obligations under the Consumer Guarantees Act.
Please note that:
(a) We will always quality check items before they leave Spoken Cycles
(b) It is your responsibility to check the goods on arrival before signing for them and to bring it to the attention of the courier company at time of delivery if they are damaged.
(c) If at all possible please take a photo of the damage too.
If your order arrives in damaged condition please phone us within 3 days on (07) 847 2328 so we can follow up promptly with the courier company.
If the goods arrive damaged we will contact the courier company to arrange a pickup of the damaged goods and send you a replacement.
Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).

Faulty or Defective Goods

If your ordered item is found to be faulty or defective please see the warranties information above.
If the goods are faulty or not of acceptable quality we will meet our obligations under the Consumer Guarantees Act.
Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).

For all Warranties, Returns and Exchanges please follow the following steps:

Read the Warranties, Returns and Exchanges policy to check your warranty, returns or exchange is valid. If you have any questions please contact uson (07) 827 9484, or info@spokencycles.co.nz.
Using reasonable, protective packaging, return the item(s) to us by insured, traceable courier or return them in person to our store at 48 Empire Street, Cambridge.

Warranty and Returns do not cover:

  • Incorrect assembly, misuse, abuse or use of a product for which it was not designed.
  • Neglect and careless storage.
  • Unauthorised repairs.
  • Change of mind.

Please note: cash on delivery couriers will not be accepted.
Proof of purchase is required. We will confirm through our systems that we have sold you the product(s) prior to return.
Please note, any products that are being exchanged must be in a resalable condition with packaging intact and all labels returned with the item.
Please keep a record of your courier order details until you have received your replacement, credit or refund. We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.
We aim to process all returns as fast as possible.

 

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