Terms & Conditions


Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by {Insert business legal name here} ("{Insert business trading name here}", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at {insert your website address} ("the website"). They are effective from {specify a commencement date} and will replace all earlier {insert business legal name here} terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).


Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy Policy

Cookies


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.This website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the site. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information you may give us during your visit. If you do not wish to receive these cookies you can disable them in your browser, though doing so may affect the functionality of our website.How do we use cookies? We may collect technical data about the type of Internet browser and computer operating system that you use, and also which pages you visit and interact with. This information does not identify you as an individual and is used only for tracking site use so that we can improve your experience on the site. We might also place a "cookie" on your hard drive that will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. If you do not wish to use "cookies" you may disable this option in your Internet browser settings. "Cookies" can be removed from your computer.

Statistical Information Collected

We may collect statistical information about your visit to help us improve the Site. This information is aggregated and non-personally identifying. It includes:
  • your IP address
  • the search terms you used
  • the pages you accessed on our Site and the links you clicked on
  • the date and time you visited the site
  • the referring site (if any) through which you clicked through to this Site
  • your operating system
  • the type of web browser you use and other incidental matters such as screen resolution and the language setting of your browser.

Credit Card Privacy

All online payment methods are handled by external parties including Stripe. Spoken Cycles does not retain any of your credit card details.
View Stripe Privacy Policy: https://stripe.com/nz/privacy

Email

We will send you emails throughout the ordering process and unless you state otherwise you will receive future promotional emails from Spoken Cycles. You can stop these emails at anytime by unsubscribing or replying to one of the emails.By Ordering with Spoken Cycles you accept that we will also send you transactional emails.

Personal Information

Spoken Cycles will never sell your personal information to a third party.You have the right to access any personal information Spoken Cycles holds about you. You also have the right to change or delete any information held about you by us.


Warranties and Exchanges
Please note the following policy regarding warranty, return or exchange of goods applies to all purchases from Spoken Cycles. The Consumer Guarantee Act and Fair Trading Act provide the basis for the Spoken Cycle returns policy. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective.


Click & Collect Policy
In order to collect orders in store you must present a valid NZ Drivers Licence or Passport as photo ID, and have a copy of your order reference with you. If you want someone to collect your order on your behalf, please let us know in advance so we can add them as an approved collector on the order.


Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Spoken Cycles. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.


Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.



Warranty

All goods supplied by Spoken Cycles are covered by the normal manufacturers' warranty.

  • If an item has failed prematurely please follow our process for warranties, returns and exchanges
  • Please note that certain products need to be returned to our suppliers, for inspection and possible repair.
  • Goods are subject to the manufacturers' warranties. We will pass on the benefit of those warranties to you.
  • Where goods are subject to warranty, you are responsible for returning them to us or the manufacturer (as provided by the warranty). However, if the goods provided to you are faulty we will refund you delivery charges upon provision of proof of incurred costs.
  • Any warranty may be voided by damage to or misuse of the product, or problems caused by inadequate packaging or storage.
  • For health and safety reasons we request all used clothing to be washed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.
  • Proof of purchase is required. We will confirm through our systems that we have sold you the product(s) prior to return.

All goods supplied by Spoken Cycles are covered by the normal manufacturers' warranty.

  • If an item has failed prematurely please follow our process for warranties, returns and exchanges
  • Please note that certain products need to be returned to our suppliers, for inspection and possible repair.
  • Goods are subject to the manufacturers' warranties. We will pass on the benefit of those warranties to you.
  • Where goods are subject to warranty, you are responsible for returning them to us or the manufacturer (as provided by the warranty). However, if the goods provided to you are faulty we will refund you delivery charges upon provision of proof of incurred costs.
  • Any warranty may be voided by damage to or misuse of the product, or problems caused by inadequate packaging or storage.
  • For health and safety reasons we request all used clothing to be washed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.
  • Proof of purchase is required. We will confirm through our systems that we have sold you the product(s) prior to return.
Returns Policy

  • Please note we will not accept returns for any non-faulty item that has been used, and/or had tags removed. We strongly advise all customers to check goods thoroughly upon delivery before removing any attached tags.
  • There is no return or exchange on sale items.
  • There is no return or exchange where the customer has had a change of mind, If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.
  • Spoken Cycles does not accept returns due to normal wear and tear on used items.
  • Wrong Sizes or Not the Right Part
    • Please make sure you contact us first on (07) 827 9484 or info@spokencycles.co.nz.
    • If you ordered clothing or footwear is the wrong size please send it back to us within 10 days of receipt and we'll happily exchange it for another one in the correct size (if available) or another product of the same value.
    • If you ordered a part for your bicycle without consultation from us, we can exchange the part provided that you pay for the freight to return the incorrect part.
    • If you ordered a bicycle And called us, emailed us, or messaged us determine your size first we will happily exchange for a different size provided it is in stock and available, at no additional charge.
      Without speaking to or emailing with one of us to determine your size first - we can exchange the bike provided that you pay for the freight to return the incorrect size, and the cost of freighting the replacement bicycle size (provided it is in stock and available)
    • Please note a restocking fee of up to 10% may apply.
    • Please note, products returned or exchanged must be in a brand new condition with packaging intact and all labels returned with the item(s).
    • The cost of freight, both for returning the item and sending any replacement, will be the responsibility of the customer. We recommend you use tracked delivery or registered post to return items so as to cover yourself against loss.
    • Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).
    • If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps. Spoken Cycles reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged.
    • In the event of an exchange, items are subject to product availability.
    • Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
  • Damaged Goods
    • If the goods are not of acceptable quality we will meet our obligations under the Consumer Guarantees Act.
    • Please note that:
      (a) We will always quality check items before they leave Spoken Cycles
      (b) It is your responsibility to check the goods on arrival before signing for them and to bring it to the attention of the courier company at time of delivery if they are damaged.
      (c) If at all possible please take a photo of the damage too.
    • If your order arrives in damaged condition please phone us within 3 days on (07) 847 2328 so we can follow up promptly with the courier company.
    • If the goods arrive damaged we will contact the courier company to arrange a pickup of the damaged goods and send you a replacement.
    • Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).
  • Faulty or Defective Goods
    • If your ordered item is found to be faulty or defective please see the warranties information above.
    • If the goods are faulty or not of acceptable quality we will meet our obligations under the Consumer Guarantees Act.
    • Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).
For all Warranties, Returns and Exchanges please follow the following steps:

  • Read the Warranties, Returns and Exchanges policy to check your warranty, returns or exchange is valid. If you have any questions please contact uson (07) 827 9484, or info@spokencycles.co.nz.
  • Using reasonable, protective packaging, return the item(s) to us by insured, traceable courier or return them in person to our store at 48 Empire Street, Cambridge
  • Warranty and Returns do not cover:
    • Incorrect assembly, misuse, abuse or use of a product for which it was not designed.
    • Neglect and careless storage.
    • Unauthorised repairs.
    • Change of mind.
  • Please note: cash on delivery couriers will not be accepted.
  • Proof of purchase is required. We will confirm through our systems that we have sold you the product(s) prior to return.
  • Please note, any products that are being exchanged must be in a resalable condition with packaging intact and all labels returned with the item.
  • Please keep a record of your courier order details until you have received your replacement, credit or refund. We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.
  • We aim to process all returns as fast as possible.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at https://www.spokencycles.co.nz

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.

 

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